Shipping policy
Shipping Policy
Last Updated: April 28, 2025
Thank you for visiting and shopping at A Sorceress Supply!
We are thrilled to send a little magic your way. Below are the details about how your orders are shipped, delivered, and lovingly handled.
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Order Processing Time
All orders are processed within 2–5 business days.
We craft, pack, and bless each item before shipping to ensure it arrives with the highest positive energy!
Orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be slightly delayed. But don’t worry — we’ll always keep you updated if there's a significant delay.
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Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping (Australia): 2–8 business days
Express Shipping (Australia): 1–3 business days
International Shipping: estimated 7–21 business days, depending on location
Please note: Delivery delays can occasionally occur due to postal issues beyond our control, but we'll always help you track and troubleshoot if needed.
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Shipment Confirmation & Tracking
You’ll receive a shipping confirmation email once your order has been shipped, which will include your tracking number(s).
Tracking numbers will be active within 24–48 hours.
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Lost, Damaged, or Missing Parcels
We pack everything with so much love and care, but if your order arrives damaged, or you believe it's lost or missing, please contact us straight away at a.sorceress.supply@gmail.com.
We’ll work our magic (and with the postal carrier) to help make it right.
Please keep all packaging materials and damaged goods before filing a claim.
We are not responsible for incorrect shipping information entered at checkout, so double-check those spellings and addresses!
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Customs, Duties, and Taxes (For International Orders)
A Sorceress Supply is not responsible for any customs duties, taxes, or fees applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Questions?
If you have any questions about your order, need tracking help, or just want to say hi, please don't hesitate to contact us:
a.sorceress.supply@gmail.com
Thank you for supporting small magical businesses like ours — we can't wait for you to receive your goodies!